Frequently Asked Questions
installation service & items
FAQ SHOPPING INFORMATION
Delivery to most UK postcodes is calculated to cover the cost of delivering the product or service. Orders by 12 pm are usually delivered the next working day in Manchester and within the M6. We will confirm to you email your delivery date once your order is processed. Deliveries to remote UK addresses and other counties take longer and may be charged by the case. Any additional cost will be calculated when you check out. Please contact us if you have any queries regarding deliveries and see the link here Delivery Policy
We endeavor to dispatch all orders within 3 working days however we advise that you should allow 5-7 working days for delivery after you have ordered
After your order has been picked our service team will contact you with a suggested delivery date and approximate time and discuss any special requirements that you may have. We will generally call you on the day of your delivery to confirm all details.
You can find more information by visiting our website https://sparkymag.uk/delivery-policy/
After accepting the contents of your basket, filling out your details, and finalizing your order you will receive an e-mail confirmation from us with your order number.
If your order has been paid for correctly its status will change to ‘in progress. This means that our specialists have started to prepare your order to be shipped to you. Once your order has changed its status to ‘Ready to be sent’ it means that it’s waiting to be collected by the courier company.
Once the parcel has been sent you will be informed of this fact by e-mail. If some of the items from your order are unavailable you will also be informed of this by e-mail.
We make it our priority to complete our customer’s orders as fast as possible.
Your invoice is the receipt of your order. Once you have completed your order with payment, your invoice will be available to download from your account. This invoice also includes the TAX details of your order.
To locate, click on “Orders”, and then on “Order history” to see an overview of your orders. Click on the order number to view the order details. Click on “Download invoice” at the bottom to download your invoice. Please allow up to an hour for the invoice to be available once the order has been made.
Information about a product availability on the website-a specific size, even if showing as available- may not be updated. If this is the case a notice will appear informing you that the desired quantity of the product cannot be added to your basket (this means that the item is unfortunately out of stock).
It’s most likely that the product you were after was very popular. Adding a product to your basket does not mean that it is reserved. Sometimes other customers can buy out the product faster. If a product is unavailable online it means that there is none of it left in our warehouse. Unfortunately, our Customer Service does not have information about when an item will be back in stock again.
What if is out of stock
If an item is out of stock on our website we recommend doing the following:
- Use the ‘Notify when available’ option. You will be notified by e-mail when an item will be back in stock. Important! Please remember that everyone who signed up to be notified receives an e-mail informing them about an item being back in stock, this means that sometimes items can be sold out once again before you can finalize different a purchase.
- Check availability of different variants and contact with to arrange a backorder if possible.
- Back order if you see that status this means that we can deliver the product on a different date.
FAQ PAYMENT INFORMATION
Payments can take different times to clear, depending on the account customer they’re going to:
- To Bank accounts – the money will normally arrive immediately
- To Bank card – the funds will normally arrive on the same day but won’t show on your statement until the next working day
- To other types of banks – the money will normally arrive on the same day if that bank is part of the Faster Payments service. However, some organizations may take longer to credit their customers’ accounts and there are also transaction limits. If your payment is greater than the limit, it will take longer to arrive
These times are just guides, so aren’t guaranteed.
These are payments to UK accounts that are guaranteed to arrive on the day you make them, as long as you set up the payment in the UK Bank branch.
A Wishlist is simply a list of items that a customer can select out of interest or need for a later purchase. This is an important feature that helps you compare products before completing a purchase or remembering items that have no immediate need. Also, you can add an item to the wish list if the type you want is not available or if you anticipate a price drop (which is an excellent money-saving tip). Usually, the SparkyMag service team will send you email notifications on the item’s availability so you’re kept updated.
How Does a Wish List Work?
When browsing through products in our online stores, selecting an item usually gives you an ‘add to wish list’, an ‘add to cart button, and a heart-it option, among others. All items you have added to the wish list will be available for later viewing, so there are minimal chances of later forgetting an item you desired. Updates on variety, availability or price deals on an item are sent through emails so the customer can keep track.
Contact us about the issue straight away – We will do our best to help you to resolve the issue.
Gather evidence – Remember to take photographs of damaged items and packages that have been tampered with.
This can help to strengthen your case for a refund or replacement.
After your order has been confirmed it is not possible to make any changes to your order. You may only cancel your order within the first 15 minutes of your order being confirmed (the option will be available in the MY ORDERS tab). Customer Service also cannot cancel your order after 15 minutes.
Cancel order
If you wanted to cancel your order but it was too late, we suggest doing the following:
- After the order has been sent you can refuse to collect the parcel from the courier (it will be returned to us and your funds will be refunded).
- After you have received the parcel you can create a returns form within 15 days from the date of delivery and return the items to us.
Please note that all orders that have been made on a special request (individual customization) cannot be returned. For more information, please see our website Terms and Conditions
After your order has been completed (packed) and passed on to the courier company, your parcel starts its journey to the specified delivery address.
Once the parcel has left our warehouse the order tracking function will be available. After this option has been made available you should receive an e-mail with a link that allows you to track the progress of your order.
Important! Please remember that the order tracking function is not activated straight away. This option will be available within 24 hours of your parcel being sent.
YOU CAN TRY OTHER SITES
Pages Worth Visiting Next
Our services listing page is where you can easily find what we can offer you, organized in the right topics so that it is even easier for you to find what you need most.
You can check our store, many items can be useful to you and the services we offer, after all, who knows, maybe you will find a great promotion that we also organize, we have introduced a nice and quick payment facility for you and many delivery options.
Our Blog is a place where we post articles on many interesting topics related to our work, projects and issues. This is a place where we can share our acquired knowledge with you and useful information that you will surely like.
Service List
Domestic Electrical Services
Commercial & Industrial Electrical Services
Electrical Testing ( EICR )
Electric Vehicle Charger ( EV )
Photovoltaics (PV)
Energy storage systems ( ESS )
Data Cabling Installation
Fire & Life Safety Systems
Access Control, Door Entry
CCTV Systems
Planned Preventative Maintenance Contracts